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Whatsapp Terms of Service

These Terms of Service (“Terms”) govern the use of services provided by FlexiDesk Ltd (“FlexiDesk”, “we”, “us”, “our”). By accessing our website, purchasing services, or engaging with our support channels, you agree to be bound by these Terms.

1. Company Information

FlexiDesk is a UK-based company operating under the FlexiDesk Group.
We provide IT services including (but not limited to):

  • Web hosting and cloud services

  • Website design and maintenance

  • Digital products and licensing

  • IT support and managed services

  • Device repair and technology services

FlexiDesk is registered with the Information Commissioner’s Office (ICO) and complies with UK data protection laws.

2. Acceptance of Terms

By using our services, you confirm that:

  • You are legally capable of entering into a binding agreement

  • You have read, understood, and agreed to these Terms

  • You will comply with all applicable laws and regulations

If you do not agree, you must not use our services.

3. Services

FlexiDesk provides services as described on our website and associated platforms.
All services are subject to availability and may be modified, suspended, or withdrawn at our discretion.

Specific services may be governed by additional service-specific terms, which will take precedence where applicable.

4. Payments & Billing

  • Payment is required in advance unless otherwise agreed in writing

  • Prices are listed in GBP and may be subject to VAT where applicable

  • Subscription services renew automatically unless cancelled

  • Failure to make payment may result in service suspension or termination

Refunds are subject to the specific service terms provided at the time of purchase.

5. Support Services & Communication

5.1 Support Channels

FlexiDesk provides support through the following channels:

Support availability may vary depending on your service plan.

5.2 Consent to Communication

By using our services, you consent to receiving service-related communications via:

  • Email

  • SMS

  • WhatsApp

These communications may include:

  • Support responses

  • Service updates

  • Security notifications

  • Account-related information

You may opt out of non-essential communications at any time; however, critical service messages cannot be disabled.

5.3 WhatsApp & SMS Disclaimer

  • Messages sent via WhatsApp or SMS may pass through third-party platforms

  • FlexiDesk is not responsible for outages, delays, or failures caused by these platforms

  • Sensitive information should not be shared via SMS or WhatsApp unless requested by FlexiDesk

6. Acceptable Use Policy

You must not use FlexiDesk services to:

  • Engage in illegal activity

  • Distribute malware, spam, or abusive content

  • Attempt unauthorised access to systems or data

  • Infringe intellectual property rights

Violation may result in immediate suspension or termination without notice.

7. Data Protection & Privacy

7.1 Data Collection

We may collect the following information:

  • Name, address, email, and phone number

  • Account and service usage details

  • Device or issue information for support or repair services

All data is stored securely within FlexiDesk’s internal systems.

7.2 Data Use

Your data is used solely for:

  • Providing and managing services

  • Customer support and communication

  • Legal, regulatory, and security obligations

We do not sell or share customer data with third parties unless legally required or necessary to deliver a service.

7.3 Data Security

FlexiDesk implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

7.4 Data Retention

Data is retained only for as long as necessary to fulfil contractual and legal obligations.

7.5 Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

Requests should be made to support@flexidesk.cloud.

8. Intellectual Property

All content, branding, software, and materials provided by FlexiDesk remain our intellectual property unless otherwise stated.

You may not copy, reproduce, or distribute our materials without written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

  • FlexiDesk is not liable for indirect or consequential losses

  • Our total liability is limited to the amount paid for the service giving rise to the claim

  • We do not guarantee uninterrupted or error-free services

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

10. Termination

We may suspend or terminate services if:

  • These Terms are breached

  • Payment obligations are not met

  • Use poses a security or legal risk

You may terminate services subject to applicable notice periods and service terms.

11. Changes to Terms

FlexiDesk reserves the right to update these Terms at any time.
Changes will be published on flexidesk.cloud, and continued use of services constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

13. Contact Information

For all support, privacy, or legal enquiries:

Email: support@flexidesk.cloud
Website: https://flexidesk.cloud

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