Remote access at FlexiDesk is delivered using HelpWire, a secure platform that allows our technicians to connect to your device over the internet to provide real-time support. Once a session is initiated, you will be provided with a unique access link or session code. By approving the connection, you allow a technician to view your screen and, where required, control your device to diagnose and resolve issues efficiently—without the need for an in-person visit. All activity is visible to you throughout, ensuring full transparency during the support process.
How Remote Access Works:
- You receive a secure session link or access code
- You approve the connection before any access is granted
- The technician can view and (if permitted) control your screen
- All actions are visible to you in real time
- The session ends once support is complete
Security & Key Points:
- End-to-end encrypted connection to protect your data
- Access is temporary and only active during the session
- No access is possible without your permission
- You can disconnect the session at any time
- No files or data are accessed without your knowledge
- Only trained FlexiDesk technicians handle your session
- Operates in line with UK data protection regulations (ICO standards)
This approach ensures fast, efficient support while maintaining a high level of security and user control at all times.