1. Introduction
Welcome to the FlexiDesk Support mobile app (the "App"). This Privacy Policy explains how we collect, use, and protect your personal data when you use our App. By using the App, you agree to the terms outlined in this policy.
2. About the App
The FlexiDesk Support mobile app allows users to manage their accounts, request support, view support tickets, service orders, and manage invoices. The App is free to use; however, users must be registered on the FlexiDesk support system.
3. Information We Collect
When using the App, we may collect and process the following information:
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Personal Information: Name, email address, phone number, and account details associated with your FlexiDesk account.
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Device Information: Information about your device, such as model, operating system, and unique identifiers.
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Files & Images: The App may request access to files and images to allow users to upload necessary documents for support requests.
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Location Data: The App may collect location data to enhance the user experience and provide relevant support services.
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Service Usage Data: Information about how you use the App, including interactions with support tickets and invoices.
4. How We Use Your Information
We use the collected information to:
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Provide and improve our support services.
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Process and respond to your support requests and inquiries.
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Manage invoices and service orders.
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Enhance security and detect fraudulent activities.
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Improve user experience and optimize App performance.
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Comply with legal and regulatory obligations.
5. Data Storage and Security
User information is securely stored on the FlexiDesk support servers. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
6. Data Sharing
We do not sell or share user data with third parties. Data may only be shared in compliance with legal obligations or to provide essential services directly related to FlexiDesk.
7. App Updates and Maintenance
To ensure security and functionality, users are advised to update the App whenever updates are available. We reserve the right to withdraw or discontinue the App at any time without prior notice.
8. Use of Shared Devices
It is not recommended to install or use the App on shared devices to prevent unauthorized access to your personal data.
9. Your Rights
As a user, you have the right to:
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Access, update, or delete your personal data.
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Withdraw consent for data collection where applicable.
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Request details on how your data is processed.
For any data-related inquiries, please contact us at support@flexidesk.cloud.
10. Contact Information
If you have any questions regarding this Privacy Policy, you can contact us:
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Email: support@flexidesk.cloud
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Phone: 0333 034 4443
11. Changes to This Privacy Policy
FlexiDesk Ltd reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website and within the App. Continued use of the App after changes indicates acceptance of the revised policy.
12. Ownership
The App is developed and owned by FlexiDesk Ltd. All rights are reserved.